Telehealth
Accessing specialized IBD care should be convenient and flexible.
The CHUM IBD Centre’s Telehealth service connects patients with specialized inflammatory bowel disease (IBD) care without the need for unnecessary travel. Virtual visits can support follow-up care, treatment discussions, medication management, symptom assessment and care planning for people living with Crohn’s disease or ulcerative colitis.
Whether you live far from Montreal, have mobility challenges or simply don’t need an in-person appointment, Telehealth can help maintain continuity of care while keeping you connected with your CHUM IBD Centre team.
FAQ
CHUM IBD Centre Telehealth services allow patients to connect with members of their care team from home for appointments that do not require an in-person assessment or procedure.
What are the CHUM IBD Centre’s Telehealth services?
Telehealth services provide virtual appointments with CHUM IBD Centre clinicians using secure video or telephone platforms for IBD-related care.
Who can access Telehealth services?
Telehealth is available to current CHUM IBD Centre patients and, in some cases, new patients referred for consultation, depending on clinical needs.
What types of visits can be done by Telehealth?
Common telehealth visits include follow-up appointments, medication review, symptom assessment, flare management, review of test results, treatment planning and patient education.
When is an in-person visit required?
Some situations require in-person assessment, such as physical examination, endoscopic procedures, imaging, infusions or urgent evaluation. Your provider will advise when an in-person visit is necessary.
Are Telehealth visits secure and confidential?
Yes. Telehealth visits are conducted using secure, privacy-compliant platforms to protect your personal health information.
Will my Telehealth provider have access to my medical records?
Yes. Your CHUM IBD Centre provider will have access to your medical chart and test results to ensure informed and coordinated care.
How do I prepare for a Telehealth appointment?
You will need a phone, tablet or computer with internet access. Before your visit, ensure your device is charged, find a private space, and prepare a list of symptoms, questions and medications.
Is Telehealth covered by RAMQ?
Telehealth appointments for eligible CHUM IBD Centre patients are covered by RAMQ, just like in-person medical appointments.
How do I book a Telehealth appointment?
Current patients can contact the CHUM IBD Centre or speak with a member of their care team to request a Telehealth call.
Distance shouldn’t be a barrier to appropriate IBD follow-up. Telehealth helps patients stay connected with their care team when an in-person visit isn’t necessary.